New Colour-Coded Water Bills For Customers In Arrears

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Barbados Water Authority (BWA) customers, whose accounts are in arrears, will now be receiving colour-coded bills warning of pending sanctions for further non-payment.

This has been disclosed by the BWA as it seeks to crack down on endemic delinquency resulting in millions of dollars of bad debt.

According to the BWA, the new bill format entails the introduction of two new types. The first, will resemble the regular one in colour; but when opened, the words "Disconnection Pending" will be visible in green. This bill will be issued to customers whose accounts have been in arrears for 30 days. It will inform them that all arrears should be settled as soon as possible to avoid these accounts being moved into the "Due for Disconnection" category.

The second bill will be a "red" one, which, when opened, will reveal the words "Due for Disconnection" printed in red.?? It will also indicate to recipients that their water account is already due for disconnection and that all outstanding balances should be settled immediately to avoid this action.

Customers whose accounts are current will continue to receive the ???regular’ water bill without these printed warnings.

The BWA has advised that several payment options were still available for monthly customers, including: the BWA Customer Service Centre, Probyn Street; all branches of the Barbados National Bank; all Post Offices; the Barbados Public Workers Credit Union Ltd., branches at Belmont Road and Broad Street and all SUREPAY outlets.

Bills may also be paid online via the Royal Bank of Canada, the Bank of Nova Scotia and First Caribbean International Bank. Customers paying at the Authority’s Customer Service Centre may also use debit or credit cards to settle their bills.

cgaskin@barbados.gov.bb

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