Office Of Public Sector Reform Head Knocks Poor Telephone Etiquette

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In light of several complaints from the public, the Office of Public Sector Reform (OPSR) is reminding public officers about the importance of answering the telephone and providing timely information.????

According to head of the OPSR, Michael Archer, the matter had been dawn to the attention of the various heads of departments with a view to taking the necessary action to prevent its recurrence.

He also revealed that talks will also be held with other heads of ministries and departments, to "see how best this matter can be dealt with".

Mr. Archer added: "All public officers are expected to deliver professional and courteous service at all times and in an expeditious manner.?? I am, therefore, asking all managers and supervisors, in particular, to be vigilant in rectifying these unacceptable telephone practices in their organisation. This poor conduct cannot be allowed to continue."

He further contended: "Such behaviour, where it exists, impacts negatively on efforts being made to improve service levels.?? This Office has followed up on these complaints and found them to be valid.?? It was also revealed that in some instances, public officers refused to provide their names when asked, as is required of them," Mr. Archer explained.

The OPSR head pledged his department’s commitment to "continuously monitor and assist in improving behaviours and systems across the public sector, especially those which are not promoting public sector development in a positive way".

Mr. Archer reminded public officers of some of the service standard brochures produced by the OPSR, including Guidelines for General Service Standards in the Public Sector and How to Make the Telephone Work for You. Both publications, he emphasised, were widely circulated throughout the civil service and are available from the OPSR’s office.

jwilson@barbados.gov.bb

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