The Fair Trading Commission has received complaints from consumers with respect to Digicel???s text message dated April 4, 2016, which stated:
???Congratulations to #TeamWestIndies, Triple World Champions! Digicel is giving you Triple Credit on Top ups of $24 or more on April 4 in honour of our #Champions???.
Consumers have alleged that they did not receive the offer as advertised. When they contacted Digicel to query why the triple credit was not applied to their accounts, they were informed that they should have telephoned a specific number to receive the triple credit.
Please note that the Commission has addressed the matter. Digicel has apologised for the inconvenience caused and ???Digicel has agreed to reapply the Bonus credit to all customers who availed [themselves] of the Champions offer???.