Another step towards improving local standards is being made by the Barbados National Standards Institution (BNSI).

The BNSI in support of the National Initiative for Service Excellence (NISE) Strategic Direction and the Office of Public Sector Reform (OPSR) Customer Service and Service Assessment Improvement Programmes, is making available a series of International Standards on Customer Service and Customer Service Satisfaction.

The series, which is called ISO (International Organization for Standardisation) 10000, focuses on customer service standards and offers guidelines for codes of conduct, complaints handling, external dispute resolution and monitoring and measuring customer satisfaction. It provides solutions for organisations, products or services of any type or size, including entities that design customer satisfaction codes of conduct for other organisations, and also caters to small businesses.

These efforts are part of the national initiative to boost the quality of Barbados’ service economy and enhance OPSR and NISE objectives, which focus on service excellence.?? Barbados is currently in the process of adopting the ISO 10000 series as national standards.

For more information on the International Standards on Customer Satisfaction please contact the BNSI at 426-3870.????

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