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How much has the use of e-banking increased since the start of the COVID-19 pandemic? How can financial institutions use technology to improve customer experience? And is there a downside?

These are some of the issues that will be addressed during “Technology and Customer Service in the Financial Sector, a panel discussion that takes place online on Thursday, May 20 at 10:00 a.m.

“Over the past 15 months, we’ve had to rely substantially more on online services to conduct our business, so many of us, including those who were hesitant before, are more comfortable with doing business this way and appreciate the convenience it can offer. At the same time, there are still people who have concerns,” said Novaline Brewster, Chief of Corporate Communications at the Central Bank of Barbados, which is hosting the forum jointly with the Financial Services Commission (FSC).

“In having this conversation, we want to look at how technology impacts customer service, so that the experience is both efficient and pleasant for everyone.” 

During the 90-minute event, Paul Ashby, CEO of SigniaGlobe Financial; George Thomas, Deputy Chief Information Officer at CIBC FirstCaribbean International Bank; and Colin Daniel, Principal Consultant at Strategic Consulting and Advisory Services will discuss both the benefits and drawbacks of how technology is currently used in the financial services sector as well as what customers can expect in the near future.

“Technology and Customer Service in the Financial Sector” is the second in the Central Bank and FSC’s 2021 Domestic Financial Institutions Conference virtual series.

The first event, held in April, focused on “Increasing Household Investment in Renewable Energy: How the Financial Sector Can Help.”

Central Bank of Barbados

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