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The National Insurance Office (NIO) is currently experiencing challenges with its telephone system, as well as an extremely high volume of calls.

The Office is working with service providers to have the matter addressed, and thanks the public for its patience and understanding.   The NIO apologises for any inconvenience caused.

During this period, persons may reach the NIO at the following additional contact numbers and e-mail addresses:

Contact Numbers

PBX: 431-7400
Customer Service: 467-4647
Unemployment: 431-7400 Ext. 1763 to 1768
Pensions: 431-7400 Ext. 1800
Short-term Benefits: 431-7400 Ext. 1744 / 1813
Earnings & Schedules: 431-7400 Ext. 2500
Employer Schedules: 431-7400 Ext. 2502 / 2503 / 2510
Compliance & Inspectorate: 431-7400 Ext. 1400
Severance: 431-7400 Ext. 1500
Registration: 431-7400 Ext. 1600
Online Portal: 431-7400 Ext. 2540
Accounts: 431-7400 Ext. 1200
Collections: 431-7400 Ext. 1300

E-mail Addresses

Unemployment Benefit (Employee Copies Only) – employeeU3forms@bginis.gov.bb
This email address is for employees only to upload their termination certificates (employee U3 forms)

Online Portal – portaladm@bginis.gov.bb

Re-employment – employer.queries@bginis.gov.bb

Termination of Services/Lay-off Certificates (Employer Copies Only) – customer.service@bginis.gov.bb

Direct Deposit Forms – Directdepositforms@bginis.gov.bb

Wire Transfers – wiretransferpayments@bginis.gov.bb

Contribution Schedules – earnings@bginis.gov.bb

All Other Queries – customer.service@bginis.gov.bb

Persons may visit the NIS website, or follow the NIS on Facebook at nisbds & Instagram and Twitter at nisbarbados.

National Insurance Department

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