The Frank Walcott Building on Culloden Road, home of the National Insurance Department. (FP)

As the National Insurance Department (NID) continues to monitor developments surrounding the COVID-19 (Coronavirus), several measures have been employed to reduce the risk of contracting and spreading the virus.

In order to protect the health of staff and customers, the NID has put the following measures in place:

  • Educated and advised staff of the need to exercise good hygienic practices.

  • Cleansed, sanitized and disinfected areas frequently.

  • Increased the number of hand sanitizers in the Customer Service areas.

  • Placed educational information in strategic areas to remind customers to maintain healthy and hygienic practices.

The following measures are designed to ensure that the NID maintains its core business (the payment of benefits) and other services to the public:

Unemployment Claims

Those persons claiming unemployment benefit will be required to complete the online declaration form and submit it along with a scanned copy/photo of their Termination of Service/ Lay-off Certificates/U3 to

Alternatively, a drop box will be provided at the E. Humphrey Walcott Building. Employers are also advised to submit their copy of the U3 forms to

All Other Claims

Customers are required to use the drop-box facilities at the north and south sides of the Frank Walcott Building to submit their claim forms (including severance). (The south side drop-box is located roadside just before the entrance to the carpark).

Payment of contributions can be done by credit or debit card via EZPay +. (Stock Photo)

Contribution Schedules

Employers should submit their contribution schedules via the NIS Online Portal and make their payments through the EZpay+ facility.

To access the Online Portal, employers can register by:

  • Visiting the official website

  • Downloading the Employer Online Social Security Form and completing it

  • Ensuring the company stamp is affixed.

  • Scanning and sending the completed form to

The NIS Online Portal also offers employers additional benefits such as viewing the details of earnings reported, reviewing and correcting any errors and checking the balance of contributions paid.

Payment of Contributions

To make payments by credit card or direct debit:

  • Go to and click on the EZPay+ icon,

  • Create an account and

  • Add National Insurance to the service account.  A help link is also located on the page to assist employers with the submission of schedules.


Employers, employees and self-employed persons can contact the NIS Inspectors in the Compliance Section at telephone 431-7400, extensions 1403 to 1417, regarding queries and matters related to compliance.

Clearance Certificates

Customers applying for clearance certificates may do so via the official email address:  You are required to provide your NIS number, purpose of the clearance certificate and upload a signed letter.  The approved clearance certificate will be returned via email.


Employers, the self-employed and individuals registering for a NIS number should place the completed registration form along with the required original documents in a sealed envelope. 

The envelope should be clearly marked Registration Documents and your contact details should be enclosed so that you can receive e-mail notification for collection.  The envelope should be deposited in our drop box.

Persons cashing cheques at the NIS must follow the strict protocols for social distancing. (Stock Photo)

Collection of Documents

Customers using this service can collect their documents and receive their NIS number within two working days from our Front Desk.

Direct Deposit

Claimants of NIS benefits with bank or credit union accounts (Barbados Public Workers’ Co-operative Credit Union Ltd., City of Bridgetown Co-operative Credit Union Ltd., Barbados Workers Union Co-operative Credit Union Ltd.) may download the NIS Direct Deposit form from the NIS website; complete scanned copies of the Direct Deposit

Form and the header of the bank statement and submit them to  Our commercial banks and credit union partners are fully supportive of the payment of benefits by electronic means.  Please complete the Direct Deposit Form and submit it to the NIS.

Cashing of Cheques

In keeping with the Ministry of Health and Wellness’ protocol with respect to social distancing, please note that those persons who will be cashing cheques at the NIS must observe the protocol, which will be strictly instituted.

Health and Safety

The National Insurance Department urges you to use the ONLINE facilities provided wherever possible.  In the event that you must visit the NID, please follow the Health and Safety measures which are intended to reduce the possible spread of COVID-19 and protect our staff and our customers.


Queries will continue to be facilitated through our Contact Centre using the NIS Telephone number: 467-4647 or e-mail us at

The National Insurance Department thanks the public for its co-operation and urges persons to continue to maintain healthy and hygienic practices. 

National Insurance Department

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