A review of footage of the Port of Bridgetown over the handling of containers found nothing amiss, despite complaints from customers of items missing from barrels sent from overseas.
But Government has moved to institute new measures, which include a complaints system and the locking of containers that were cleared for handing over to customers.
Speaking during the Port’s 60th anniversary celebrations at the new Cube Blue headquarters recently, Minister of Maritime Affairs and the Blue Economy, Kirk Humphrey, also revealed plans to launch a Customer Service Charter with key performance indicators and standardised service levels.
Those plans, he said, included a formalised process for customer complaint resolution to promote customer satisfaction rankings.
“The idea that customers are complaining about the containers and the barrels, and suggesting that what was sent was not what was received, troubles us. I am pleased to say…that we have put in place some mechanisms to help address that,” the Minister stated.
That followed a review of four months of footage by officials at the Port of Bridgetown to see what transpired with the containers while they were in Port.
“We can report that we found nothing afoul at that time. However, it is important to note that we have agreed to put in place a complaint system,” he said.
He added that a decision was also taken to lock the barrels after they were checked by Customs before they were sent out to customers, to ensure that the public was comfortable with the work being done at the Port of Bridgetown.