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The public is reminded that an appointment-only system is in place at the Immigration Department for all applications for passports and the various categories of immigration status, and immigration services. 

However, persons who require urgent passports or those paying fees are not required to make appointments.

All appointments may be scheduled by visiting the department’s website. Customers who require the urgent issuance of a passport should call 535-4150, or 832-4102.

The public is also reminded that walk-ins will not be accommodated, as the Immigration Department seeks to follow all COVID-19 protocols.  The Chief Immigration Officer urges all customers to comply with the appointment system.  

All queries should be sent to the official email addresses or made via the telephone number listed on the department’s website.  

Visitors to the office will be required to follow all COVID-19 protocols. These include temperature checks, the sanitising of hands on arrival, the wearing of masks while conducting business, and maintaining social distancing of at least three feet.

In addition, only those persons doing business with the department will be allowed to enter, and customers are requested to travel only with items necessary for transacting their business to reduce the time spent being screened at the scanner.


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